Membership terms

N8Go Membership is a recurring subscription, billed monthly or annually, that unlocks benefits across the platform: on higher tiers, no N8Go service fee on flight bookings, enhanced Travel Lock protection (including Flex90, the longest hold available), a Points multiplier, Price Intelligence, discounts on Marketplace add-ons and, on higher tiers still, lounge credits, family sharing seats and priority or concierge-style support. Flight and hotel fares themselves are the same for every account, member or not; a discount code, where you have one, applies equally regardless of tier. The exact benefits of each tier are shown on the membership pricing page at the time you subscribe, and in your account thereafter.

Membership is separate from any individual booking. Subscribing does not book, hold or reserve any flight or accommodation on its own.

Available on Navigator and Summit, on flight bookings only. Once a covered flight is confirmed, we monitor that exact itinerary (airline, route, cabin and dates) for 72 hours. If the same flight becomes available on N8Go for £20 or more less than you paid within that window, we credit 50% of the difference to your N8Go Wallet as N8Go Points, automatically and without any claim needed, capped at 500 Points (£50 of the difference) per booking. Your original ticket is unaffected — there is no cancellation, rebooking or refund.

The number of flights this applies to each calendar year is set by your tier (shown on the membership pricing page) and does not carry over or increase if unused. N8Go Smart Fare Protection™ is a loyalty benefit funded by N8Go, not an insurance product — it does not guarantee you the lowest available price, is not a price-match scheme, and creates no right to a cash refund; the only entitlement is to N8Go Points, on the terms above, once a covered drop is detected.

Membership is billed in advance, either monthly or annually, using the payment method on file, and renews automatically at the end of each billing period until cancelled. Payments are processed by Stripe in the same way as bookings. See our booking terms for how we handle card data.

Moving to a different tier, or between monthly and annual billing, takes effect immediately and is prorated against your current subscription by Stripe: you are charged or credited the difference for the remainder of the current period, rather than this creating a second, separate subscription.

You can cancel at any time from your account. Cancelling stops future renewal, but you keep your current tier’s benefits until the end of the period you have already paid for. Cancelling does not end access immediately or entitle you to a refund for the unused part of the current period.

Tiers that include family sharing let you invite a limited number of other people, by email, to share your membership’s benefits at no extra cost to them. The number of seats is set by your tier and shown in your account.

• An invited person redeems their invitation using an account in their own name, with the email address you invited. You cannot add someone using an email you do not have permission to invite.
• A family member gets your tier’s benefits (flight service fee waiver where applicable, Travel Lock protection, Points multiplier, and so on) on their own account and their own bookings. They do not gain access to your account, your bookings, or your payment details, and you do not gain access to theirs.
• You can remove a family member at any time from your account. They keep any Points, Travel Wallet Credit or bookings already made in their own name; only the shared benefit stops.
• If your own membership ends or is cancelled, downgraded, or lapses for non-payment, every family member’s shared access ends or changes with it, immediately and automatically, since it is drawn from your subscription rather than held independently.
• A person can only hold one family sharing seat at a time, and family sharing cannot be sub-shared or chained.

We may adjust the benefits, pricing or composition of a tier from time to time. Where a change materially reduces what a tier includes, we will tell existing subscribers on that tier before it takes effect and, where required by law, give you the opportunity to cancel without penalty.

N8Go Points and Travel Wallet Credit are separate balances, not part of your Membership subscription; they are unaffected by Membership being cancelled, and remain redeemable in accordance with our Points & Travel Wallet policy. A Travel Lock already active when Membership ends continues on the terms it was created under; only the ability to create a new enhanced-protection lock depends on an active Membership.

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction, save that if you are resident elsewhere in the UK you may bring proceedings in your own jurisdiction.